Shipping costs vary depending on the location of the buyer. Shipping within the Netherlands costs €50 - €100, within the European Union €100 - €150, and €200 - €400 for the rest of the world. The shipping costs depend on the size of the order.
In online shopping, consumers within the European Union have the legal right to change their minds within 14 days and receive a refund without a justification or a penalty. However, this right to change your mind does not apply to personalized orders: customized orders are not refundable. Business-to-business sales are not subject to the reflection period. Consumers outside the European Union have the right to change their minds within seven days, also excluding business-to-business sales and personalized orders. We do not refund the delivery costs for the cancellation of the contract due to a change of mind.
However, no right to a legal return period exists when goods have been customized to the customer. Furthermore, the 14-day cancellation period does not apply to business-to-business sales. For more detailed information about returns, please see our terms and conditions.
If you decide to return a product, we expect you to return it in its original packaging, complete, together with a completed return voucher and the invoice. We will refund your purchase within 14 days of your notification unless you have not permitted to return the purchased product. To inform us about your intention to exercise your right to change your mind, you can contact us by email at firstname.lastname@example.org, or by phone at +31 686441008.